Question 1

How do I know your perfumes are authentic?

Accepted Answer

Every fragrance in our emporium is sourced directly from authorized distributors and houses. We provide batch verification on request, and you can inspect every bottle in our Luxe Mall boutique in Lekki Phase 1 before purchase.

Question 2

Are your fragrances 100% authentic?

Accepted Answer

Every bottle is sourced directly from the maison or authorised distributors. We provide batch codes on request and guarantee authenticity on every order.

Question 3

Do you offer same-day delivery in Lagos?

Accepted Answer

Yes — orders placed before 12 PM on a business day qualify for same-day delivery across Victoria Island, Lekki, Ikoyi and Ikeja GRA. Other locations within Lagos arrive next business day. Nationwide shipping takes 2–4 business days.

Question 4

How long does delivery take?

Accepted Answer

Lagos same-day or next-day. Nationwide 2–4 business days via tracked courier. International 5–10 business days.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major debit and credit cards, bank transfer, and USSD via Paystack secure checkout. For wholesale or large gift orders, contact us for a proforma invoice.

Question 6

Do you offer samples?

Accepted Answer

Yes. Most fragrances are available as 2ml or 5ml decants so you can experience the scent before committing to a full bottle.

Question 7

Can I return a perfume if I do not like the scent?

Accepted Answer

Sealed, unopened bottles can be returned within 7 days for a full refund. Once a bottle is unsealed, we cannot accept returns for hygiene reasons — but our fragrance experts can recommend an exchange for an in-store credit.

Question 8

What payment methods do you accept?

Accepted Answer

Bank transfer, debit card (Paystack), USSD, and cash on delivery within Lagos. Wholesale clients can request invoice terms.

Question 9

Do you offer wholesale or reseller pricing?

Accepted Answer

Yes. Boutiques, salons, gift companies and resellers can request our wholesale pricing tier. Minimum order applies. Use the Wholesale page or message our concierge on WhatsApp to begin.

Question 10

Can I return a fragrance?

Accepted Answer

Unopened bottles in original packaging can be exchanged within 7 days. For hygiene reasons, opened fragrances are non-refundable.

Question 11

How can I find the right fragrance for me?

Accepted Answer

Try our Fragrance Finder quiz — answer 8 short questions about preference, occasion and intensity, and we will suggest your top three matches. You can also book a free 30-minute consultation with one of our experts at the boutique.

Question 12

Do you supply boutiques and resellers?

Accepted Answer

Yes. Our wholesale programme offers tiered pricing, dedicated account support, and curated assortments for boutiques across West Africa.

Everything, answered.

How do I know your perfumes are authentic?

Are your fragrances 100% authentic?

Do you offer same-day delivery in Lagos?

How long does delivery take?

What payment methods do you accept?

Do you offer samples?

Can I return a perfume if I do not like the scent?

What payment methods do you accept?

Do you offer wholesale or reseller pricing?

Can I return a fragrance?

How can I find the right fragrance for me?

Do you supply boutiques and resellers?